Community Services

Neighborhood Service Centers

The Neighborhood Service Centers are funded primarily by the Community Services Block Grant (CSBG) and the Low-Income Home Energy Assistance Program (LIHEAP) through the Tennessee Department of Human Services and THDA. The centers provide emergency services in the form of vouchers for limited help with rent/mortgage evictions, utility disconnect notices and food. They also distribute USDA Surplus Commodity food, provide job placement services and provide limited home visits and errands for elderly and disabled clients. 

The goal of the LIHEAP program is to aid low-income households with the high cost of home heating or cooling. Clients may apply at designated times each year for a one-time payment to their utility provider. The program has two components. Crisis assistance is available throughout the year until funds are exhausted. Some of the requirements include: households must meet poverty guidelines, have a disconnect notice for their utilities or have less than a 30-day supply of home heating fuel. Energy assistance is the largest component and receives applications year round. Specific program eligibility requirements apply to each component. 

Counties Served: Cocke, Grainger, Hamblen, Jefferson, Monroe and Sevier

Clients Eligible: For assistance under the CSBG program, clients must establish a need for the service, meet 125% of poverty income guidelines and meet other specific program requirements. The USDA Commodity and LIHEAP programs requires households be under the 150% poverty income guidelines.

Main Office
Open to serve clients M-F 9am-4:30pm (Closed for lunch 12:30-1:30pm)

Neighborhood Service Centers
Open to serve clients M-F 9am-3:30pm (Closed for lunch 12-1pm)


Cocke County

353 Driskill Circle 

Newport, TN 37821

Mailing: P.O. Box 68 

Newport, TN 37822

P: 423-623-3066


Grainger County

7765 Rutledge Pike

Rutledge, TN 37861

Mailing: P.O. Box 191

Rutledge, TN 37861

P: 865-828-5228

F: 865-828-6072

Hamblen County

(Located in Central Services)

2450 S. Cumberland Street

Morristown, TN 37813

P: 423-587-3076

P: 423-586-9431

Jefferson County

1429 Maple Avenue

Jefferson City, TN 37760

P: 865-475-4745

F: 865-471-6081

Monroe County

884 Englewood Road

Madisonville, TN 37354

P: 423-442-3769

F: 423-442-7928

Sevier County

750 Old Knoxville Hwy.

Sevierville, TN 37864

Mailing: P.O. Box 4432

Sevierville, TN 37862


F: 865-774-9719

Partners for Success

Partners for Success is a community service provided by DCEA Neighborhood Service Centers. You can apply for services by filling out an annual intake application at your local Neighborhood Service Center. To be eligible for this services, you must be at or below 125% Federal Poverty Guidelines. 

Partners for Success is a joint effort between household members and the DCEA Community Service Advocate to set goals and milestones that will improve the families stability and present income level. Our Community Service Advocates provide encouragement, guidance and referrals to people who are interested in making positive changes in their lives and for their families. We can provide support to you and your family while your household is working on achieving goals you have set. Goals might include: finding suitable employment, advancing your education, budgeting your household finances, and learning strategies to help your family become more stable. Funding for this program is through the Community Services Block Grant and the TN Department of Human Services. 

Benefits Include:

  • Financial support as situationally approved and available

  • Referrals for services and support

  • Client advocacy

  • Community resources

  • Training

Meals on Wheels Senior Nutrition Program

The Meals on Wheels Senior Nutrition Program provides home delivered meals to the homebound and congregate meals for those who still are active enough to get out. Transportation is provided for congregant participants who need it. Home delivered meals ensure that our homebound participants receive at least one hot nutritious meal per day and they also receive the benefit of someone checking on them daily. Our congregate program promotes staying active and healthy by giving seniors a reason to get out of the house and take part in the great food and fellowship with others. Senior Nutrition meals provide one-third the recommended daily allowance of nutrients for senior adults. The program strives to break the cycle of poor nutrition leading to poor health. 

Senior Nutrition serves approximately 400-500 clients per day with a waiting list of over 300 people. The program targets low-income and disabled seniors. Income is not a factor in determining meal eligibility, though the majority of applicants are poverty level and below. Eligibility is determined by how great an applicant's need and how much help, if any, they receive from family and friends. 

The amount of grant funding does not provide the total amount needed to support the program entirely with the number of seniors that qualify for the program. Sponsorships are available for anyone wishing to provide a monthly monetary amount to help a senior receive a nutritious hot meal daily. In addition, any and all general donations are accepted at any time. 

Counties Served: Cocke, Grainger, Hamblen, Jefferson, Monroe and Sevier

RSVP-Retired Seniors Volunteer Program

Douglas-Cherokee's newest program, RSVP, is funded by through the Corporation for National and Community Service. CNCS is a Federal Agency that helps millions of Americans improve the lives of their fellow citizens through service. While working hand in hand with local partners, CNCS taps the ingenuity and can-do spirit of the American people to tackle some of the most pressing challenges facing our nation. CNCS invests in thousands of nonprofit and faith-based groups that make a difference across the Country. These groups include AmeriCorps, Senior Corps, the Social Innovation Fund, the Volunteer Generation Fund and more. 

The Volunteer Telecare Program is designed to enhance aging in place, reduce social isolation and promote healthy futures. RSVP volunteers make phone calls to the Agency's Meals on Wheels home-bound participants 2 to 3 times per week. The volunteer reports any concerns to the DCEA RSVP staff who then make referrals to family or other programs. 

The Volunteer Driver Program transports home-bound seniors to medical, dental, and other health-related services. The RSVP volunteer will help the senior into their appointment and wait for them to take them back home. 

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Main Office

534 East 1st North Street

Morristown, TN 37814

Main: 423-587-4500

Toll Free: 866-631-4120