JOB TITLE: Service Coordinator

LOCATION: Knoxville

PROGRAM: Affordable Housing

POSITION SUMMARY:  Works with residents in apartment complexes and site staff to locate resources 
in the community and refer residents to supportive services.

•     Assists residents to determine needs and supportive services.
•     Assists residents with coordinating transportation, meals, and homemaker services.
•     Researches services available in the community and educates residents on services available.
•     Works with local service providers to determine available services in the community and 
educates residents on services available.
•     Prepares and maintains confidential and secure client files, to include intake forms, 
referrals, case management plans, and notes.
•     Maintains records of program activities with residents for reporting, including data 
regarding types of services arranged for and received by residents.
•     Participates in area aging network and local community groups related to aging.

Education Requirements:

•     Bachelors’ degree in Social Work, Psychology, or related field required.
•     Associates’ degree with significant experience may qualify.

Experience Requirements:
Two years’ experience with social service delivery with senior citizens and/or people with 

Other Knowledge, Skills and Abilities

•     Computer literacy, including strong spreadsheet, word processing, and internet skills.
•     Thorough knowledge of regulations, policies and procedures which apply to the complexes.
•     Good oral and written communication skills and strong administrative skills.

Hours and Benefits: Part-time; Non-Exempt.







To Apply: Send resume to: DCEA Human Resources, Attn: Service Coordinator, P.O. Box 1218,
Morristown, TN 37816 or email to