JOB TITLE: Bilingual Community Services Advocate






POSITION SUMMARY:  Serves as a source of information and link between the English and Spanish speaking low-income residents of the area and the DCEA Neighborhood Service Center with residents. Provides information and referral on all available services.


  • Prepares client applications.

  • Ensures all documentation is correct according to guidelines and procedures, records all client contact and information, keeps up-to-date client records as required and assists clients with services as needed for all grant programs.

  • Develops a working knowledge of all database functions and policies.

  • Assists with and helps to maintain program reports.

  • Assists with preparation and provision of USDA commodity food services.

  • Maintains NSC office supply inventory.

  • Maintains NSC food pantry/necessities closet inventory.

  • Promotes various community programs and meetings of interest to low-income persons.

  • Speak, write, read, and interpret English and Spanish fluently.

  • Utilizes a roster of service agencies and organizations in respective county and is knowledgeable of the services provided. Works with all community groups, agencies, and individuals to accomplish the goals of the NSC.

  • Develops a working knowledge of the different funding categories available for use in provision of services and ensures all guidelines and procedures are being followed for each.

  • Receives regular guidance from the Case Management Specialist in provision of case management services.


Special Requirements:

  • Criminal background check is required.

  • Ability to provide home visits to clients who cannot come to the NSC to apply for services.

Education Requirements:  

  • High School diploma or GED preferred; Associates preferred.

Experience Requirements:

  • Must be able to speak, write, read, and interpret English and Spanish fluently.

  • Experience in detailed record keeping.

  • Experience in working low-income populations.

Other Knowledge, Skills and Abilities


  • Ability to deal tactfully with the public, clients, and co-workers, and to exercise good judgement in evaluating situations and making decisions.

  • Computer proficiency in word processing, spreadsheet, and data entry and use of databases necessary.

Hours and Benefits: Full-time; Non-Exempt.


To Apply: Send resume to: DCEA Human Resources, Attn: Bilingual CSA, P.O. Box 1218, Morristown, TN 37816 or email to


Cutoff to Apply: 12/31/2021